Terms and conditions

1. GENERAL INFORMATION

1. Online store www.aynhaus.com (hereinafter “Store”) is managed by Ayn Design Ltd., Company ID 207897540, with headquarters in the city of Sofia, 2 Ivan Milanov Street, which is also the administrator the personal data of Store Customers. In the following provisions of the Terms and Conditions, to simplify communication, we use the terms: “Aynhaus”, “we” or other first person plural pronouns interchangeably.

E-mail to contact Aynhaus: support@aynhaus.com

2. These Terms and Conditions (“General Terms”) describe the rules for purchasing the goods presented in the Store (“Goods”), for registering a customer account, and for using the other services described in the General Terms and Conditions.

3. Information about the Goods that you can buy in the Store constitutes an invitation to enter into a sales contract. The customer’s order has the legal meaning of an offer to purchase goods from the assortment of the electronic store.

5. The goods in the Store are described in detail – the website contains, in particular, information about the properties of the Goods, their price, and the material from which they are made.

6. Any trademarks and company names, photos, designs, Store map, product descriptions and other elements are protected by copyright and may not be copied or in any way used for own purposes without the consent of Aynhaus.

7. You can purchase the Goods in the Store only as a user, i.e. an individual making the purchase outside the scope of the commercial activity being carried out. We do not sell to entrepreneurs.

1.  TERMS FOR UTILISING THE STORE AND FOR CONCLUSION OF A CONTRACT FOR THE SALE OF GOODS

1. Familiarize yourself and accept the General Terms and Conditions before placing an order or creating an account in the Store. Without accepting the General Terms and Conditions, you will not be able to acquire the Goods or use other services through the Store.

2. The information you provide to us in the process of placing an order must be true, current and accurate. Remember that we can refuse to fulfill the order in the event that the specified data is so inaccurate that it prevents the execution of the order, in particular, it prevents the correct delivery of the shipment. Before we refuse to fulfill the order, we will try to contact you to establish the data in the volume that allows the fulfillment of the order.

3. We make every effort to ensure that your use of the Store is efficient and safe. We operate according to the applicable safety standards in this area.

4. You may not take actions that may endanger the security of the Store, the security of your data and the data of other customers, or the security of the purchases made.

5. When using the Store, you are obliged to comply with the following rules:

a) you cannot in any way interfere with the System environment of the Store, in particular, by introducing into it malicious (malicious) software or by taking other actions, the purpose of which is illegal interference with the Store;

b) you are obliged to use the Store according to its purpose, described in the General Terms and Conditions – using the functions of the Store in any volume other than that defined in the General Terms and Conditions is prohibited;

c) you may not use the Store in a way that may disrupt its functioning or cause inconvenience to other users or Store associates, in particular, you may not send advertising or other information of such a nature to the addresses available on the Store pages ;

d) you have no right to use the content, descriptions, photos or other graphic elements of the Store for your own use or for the use of other entities. Remember that any elements of the Store of this type are protected by copyright of the Company and cannot be used without its consent.

6. For some brand items, we have introduced limits on the number of products of the model color that you can purchase in one order. You will be informed about this when you add the maximum number of items of a given model color to your cart.

1. CONCLUSION OF AN AGREEMENT FOR THE SALE OF GOODS

1. In the Store, you can purchase the Goods and use the services provided by Aynhaus according to the rules described in these General Terms and Conditions.

2. Orders in the Store can be placed around the clock. Please note that orders placed on weekends (Saturdays, Sundays and Bank Holidays) will be fulfilled on the next working day or as indicated on the site at the time of ordering.

3. You can order after you create a store account and log in.

4. We will ask you to indicate the data necessary to fulfill the submitted orders. We will note all required data on the purchase form as required. Without specifying the required data, we will not be able to fulfill your order and issue an invoice.

5. To submit an order, you will need to do the following:

a) after selecting the Goods, add them to the Cart by selecting the quantity of Goods, their color, and then proceed to finalize payment and follow the further instructions of the Store

b) you have the possibility to change the content of your Cart by deleting the Goods or adding new Goods, as well as to change the specified data until you press the “Buy” button

c) clicking the “Buy” button means that you have made us an offer to purchase the Goods you have selected on the terms described in the Rules and payment is required to send the offer.

6. After sending your order, you will receive an electronic message containing the main information, including: quantity of ordered Goods, their price and delivery value, the selected form of delivery and payment, the estimated time of order execution, your data and the data of The store. Please note that this message is only a confirmation that the Store has received your order.

7. After we receive your order, we will inform you about its delivery for inspection in the warehouse, and after checking the order, we will contact you on the phone number specified by you and send the next electronic message, in which we will confirm the fulfillment of the order submitted by you order (“Confirmation of order and execution”) or we will refuse to accept your offer to purchase the Goods from the Store and indicate the reasons for refusal.

8. The electronic message under point 7 above (“Confirmation of order and execution”) means that a contract has been concluded for the sale of the Goods selected by you according to the rules described in these General Terms and Conditions.

9. Remember that before you receive the message under point 7 (“Confirmation of order and execution”) you can cancel your order at any time – it is enough to contact the Customer Service Department. If you decide to cancel the placed order, we will in any case send you a message confirming the cancellation of the order.

10. With the submitted orders, we issue an electronic nominal tax invoice for the purchased Goods. You will receive such an invoice at the email address specified when placing the order. By accepting these General Terms and Conditions, you accept sending the electronic tax invoice to the e-mail address you specified.

1. DELIVERY AND ACCEPTANCE OF GOODS

1. We deliver the goods purchased in the Store to the address specified by you in the order on the territory of Bulgaria and Europe.

2. The approximate time of delivery of the Goods by courier is between 3 and 5 working days from the day following receipt of the message under point 7 of Section III (“Confirmation of order and execution”) of the shipment for Bulgaria and between 7 and 15 working days from the day following receipt of the message under point 7 of Section III (“Confirmation of order and execution”) of the shipment for Europe. Delivery of your order may be delayed during periods of increased volume of purchases in the Store, e.g. during holiday periods. However, we make every effort to have your purchases reach you no later than 15 working days after you receive the Order Fulfillment and Dispatch Confirmation. The maximum term for order fulfillment cannot exceed 30 days. If you choose to pay online, we may delay the fulfillment of your order until we have posted the price paid for the Goods.

3. We will deliver the Goods to you as follows:

a) with a courier service at the address indicated by you on the territory of Bulgaria or Europe

b) at the selected receiving point (e.g. receiving point of the courier service, of other Aynhaus partners) – according to the options provided by Aynhaus.

• PRICES AND PAYMENT METHODS

1. The prices of the Goods in the Store are indicated in Bulgarian levs, as well as in their equivalent in euros, following the exchange rate set by the Bulgarian National Bank (1.95583). The indicated prices include VAT.

2. The current payment methods accepted in the Store are presented in the purchase process at the stage of selecting the payment method.

3. Please note that we can change the prices of the Goods in the Store, change the assortment, introduce promotions or other discounts for products, but such changes will not violate the already concluded sales contracts or the rights of the Customers using the given promotion.

• COMPLAINTS

1. The Store sells exclusively new and original Goods. If you believe that the Goods purchased by you do not comply with the contract, you may file a complaint in accordance with the relevant provisions of the law and the provisions contained in the General Terms and Conditions.

2. You can make a complaint by sending us an email to support@aynhaus.com regarding the advertised Product with a written description of the defect and accompanying photos that clearly demonstrate the defect, after which you will receive information from us on the next steps regarding consideration of your complaint within 14 days after receiving a notification about the Product advertised by you.

3. Pursuant to the relevant provisions of the law, in the event that the Goods were purchased by you on or after January 1, 2022, by submitting the complaint you acquire the right to request that the Goods be brought into conformity with the contract by replacement or repair.

If the way you have chosen to bring the Goods into compliance with the contract (replacement/repair) is impossible or requires excessive costs from us, we can replace the Goods – instead of the repair you requested or repair the Goods – instead of the one you requested replacement.

If both repair and replacement are impossible or would require us to incur excessive costs, we may refuse to bring the Goods into conformity with the contract in the manner chosen by you, i.e. by repairing or repairing. Then you have the right to withdraw from the contract or to reduce the price.

You do not have the right to withdraw from the contract if the non-conformity of the contract is not material.

4. If the complaint is disregarded, we will return the Goods to you together with an opinion on the groundlessness of the complaint.

5. When accepting the shipment, pay attention to whether it is not damaged. If you find damage to the shipment, ask the carrier or the person issuing the Goods to you at the receiving point to draw up a report on the damage to the shipment.

6. Out-of-court dispute resolution methods:

a) If you purchase the Goods as a consumer, you have the right to take advantage of the out-of-court way of handling disputes and seeking claims in the form of an interactive platform ODR (Online Dispute Resolution), according to Regulation (EU) No. 524/2013 of the European Parliament and of The Council of 21 May 2013 on online resolution of consumer disputes and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, hereinafter “Regulation on ORS for consumers”.

b) The ODR platform is an interactive tool provided to users by the European Union through which you can file a complaint. Below is a link to the ODR platform: ec.europa.eu/consumers/odr.

According to Article 1 of the ODR Regulation for consumers, the purpose of establishing an ODR platform is to provide consumers with a tool facilitating an independent, impartial, transparent, efficient, fast and fair out-of-court online resolution of disputes between consumers and entrepreneurs on the territory of the European Union.

c) Our contact address for the Customer is: support@aynhaus.com

• RETURN OF GOODS – WITHDRAWAL OF THE SALE CONTRACT

1. If you acquire the Goods as a consumer, you have the right to withdraw from the concluded sales contract without stating the reasons, according to the rules set out below. You do not have the right to withdraw from the contract concluded at a distance regarding contracts:

a. for the sale of sealed goods which are not suitable for return for health or hygiene reasons and whose packaging has been opened after delivery;

b. for the sale of sealed sound recordings or sealed video recordings, or sealed computer software, the packaging of which has been opened after delivery;

c. for the sale of newspapers, periodicals or magazines with the exception of subscription contracts.

2. You can cancel the contract for the sale of the Goods in the Store within 30 days after receiving the Goods.

3. You can exercise your right of withdrawal from the contract in the following way:

a) notify us of your decision to withdraw from the contract by e-mail to the address: support@aynhaus.com or in writing to the address of the Store;

b) the period for withdrawal from the contract will be met if, before its expiry, you send the letter by post or send us an electronic message with an application for withdrawal, after which you will receive instructions on how to return the goods.

4. If you withdraw from the contract for the sale of Goods:

a) you will be obliged to cover the costs of sending the Goods to which the refusal relates.

b) we will return the funds received by you immediately, but no later than 14 days after we receive your declaration of refusal.

c) we will refund you using the same method you used to pay, unless you agree to a refund using other means.

• INFORMATION REGARDING SERVICES PROVIDED ELECTRONICALLY

1. Through the Store, Aynhaus provides the following services electronically for the benefit of Customers:

a) creation of an opportunity to conclude contracts for the online sale of the Goods in the Store, according to the General Terms and Conditions,

b) creating an opportunity to establish a customer account in the Store and to use its functions,

c) viewing the contents of the Store pages.

2. You have the right to withdraw from the concluded contracts for the sale of the Goods in the Store according to the rules determined by the relevant provisions of the law and by the General Terms and Conditions.

3. You have the right to cancel the Store account maintenance service within 30 days of account creation. Nevertheless, you also have the right at any time to wish us to stop maintaining your account on the Store. You can exercise both rights by sending us information about your decision in electronic correspondence sent to the address: support@aynhaus.com.

4. To use the Store according to its functions, you need:

a) access to the Internet,

b) use of Internet browser Chrome, Safari, Opera, FireFox or similar,

c) e-mail account.

1. FINAL PROVISIONS

1. Before concluding a contract for the sale of products in the Store, you should familiarize yourself with the General Terms and Conditions and accept the content of the document. With each order, we give you the opportunity to read the General Terms and Conditions. We will notify you of changes to the General Terms and Conditions by email if you have an account in the Store. In the event that you do not accept the planned changes, you can at any time request the removal of your account in the Store.

2. Bulgarian legislation applies to the sale of products in the Store. The contract is concluded in English or Bulgarian.

3. The relevant provisions of the Bulgarian legislation apply to the issues not regulated in the General Terms and Conditions.

4. We can change the General Terms and Conditions in cases such as:

a) change of the provisions of the law or their interpretation by the relevant authorities or as a result of court rulings, as well as explanations, interpretations or recommendations issued by the relevant state authorities, if this is relevant to the provisions of the General Terms and Conditions,

b) changing the way of providing the services included in the General Terms and Conditions, which may be caused by technical and technological reasons, safety considerations, the need to rationalize the operation of the Store or increase the quality of the services we provide,

c) changing the volume or the way of providing the services based on the General Terms and Conditions by introducing new functions or services, modification or cancellation of the previous functions or services,

d) change payment or shipping methods,

e) need to introduce editorial changes.

5. The changes in the General Terms and Conditions apply to contracts for the sale of the Goods in the Store concluded after the changes come into force.

Effective from July 10^th, 2024