Frequently Asked Questions

What methods of payment does Aynhaus accept?

Aynhaus offers several payment alternatives. We accept payments by debit and credit cards by all major card companies. In certain cases we can also accept direct money transfer to our bank account - for more information please get in touch with our support team at support@aynhaus.com.

How do I determine the shipping cost for my order?

The shipping cost for your order is calculated after you have chosen the destination country and delivery address. Please note that shipping costs do not include custom fees which are charged by the customs in countries outside of the European Union.

What is the delivery time from Aynhaus?

If the ordered items are in stock the order is usually shipped within 3-5 working days. We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please get in touch with our support team at support@aynhaus.com.

Do you ship to my country?

We ship worldwide to over 180 countries. 

Where do you dispatch from?

All orders are shipped from our warehouses in Sofia, Bulgaria and Milan, Italy.

What are my delivery options and how much do they cost?

The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. To view the available delivery options and rates for your order, add the item(s) of your choice to your shopping cart and proceed to checkout.

Can I track the progress of my order?

Once your order has been dispatched, you will receive a confirmation email. If you are registered with us, you can also see your previous orders by signing into your account.

I placed an order but didn't get an order confirmation. Have you received my order?

You will always get an order confirmation by email. If you cannot find it (not even in your spam folder), please contact our support team at support@aynhaus.com

Do you offer gift wrapping for products purchased as gifts?

Yes, we do offer complimentary gift wrapping and hand written card free of charge with all items purchased from our store.

What do I do if my delivery is damaged when I receive it?

If shipments with obvious damages are delivered, you need to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our support team so that we are able to protect our right to satisfy claims against the transportation company.

Can I cancel my order?

If something went wrong, you can cancel your order before it has been processed in our warehouse, after which time your order will be delivered to you and you can choose to return it instead. For more information, please get in touch with our support team at support@aynhaus.com.